File A Claim

Purchase Protection

Evaluation of your claim will only be completed upon receiving all required documents.

What you will need before you start:

  • Police report
  • Statement of account highlighting item(s) transaction(s)
  • Photos of the damaged item(s)
  • The Original proof of purchase from the establishment where the insured item was acquired (with date and price)
  • A copy of billing statement showing payment of the item was made entirely with the Eligible Card/ or Rewards Program
  • Passport or national identity copy
Note: Cardholders may be required to send in the damaged item(s) for further evaluation of the claim.

The information in this email (and any attachments here to) and any file/files transmitted with it are confidential and contain privileged or copyright information. By executing this application or by entering your information into this page, you consent to American International Group, Inc. and/or its designated affiliate or third party processing data relating to you for providing insurance services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to you. You further consent to your data being processed by the insurer, the service provider hosting and providing this platform, those who provide products or services to the insurer or any of the insurer’s affiliates or group of companies, and regulatory authorities, within and outside your country of domicile. American International Group, Inc. or its subsidiaries or affiliates accepts no responsibility either jointly or severally, for any loss or damage arising in any way from the transmission of your information.

To provide notification of your claim in Local Policy Language, please refer to the policy Terms and Conditions to verify the contact details or contact your Issuing Bank for further information.

Enter Your Card Number

To begin reporting your claim or continue with your previously saved claim, please enter the card number with which you made the purchase.

*Required
Yes
No

Dear Valued Cardholder, for claim eligibility, your transaction should be entirely made with the Eligible Card and/or have been acquired with points earned by a Rewards Program associated with the Eligible Card.

Mastercard® is neither a licensed insurer nor a licensed insurance intermediary, and does not sell, solicit, nor provide advice on insurance products. Any insurance claim filed pursuant to your Mastercard sponsored insurance program on this website will be evaluated by American International Group, Inc. (AIG) or their authorized representative and, if accepted, will be paid by AIG.