File A Claim

ATM Robbery

Evaluation of your claim will only be completed upon receiving all required documents.

What you will need before you start:

  • Passport or national identity copy
  • Police Report
  • ATM withdrawal slip or account statement showing the respective transaction

The information in this email (and any attachments hereto) and any file/files transmitted with it are confidential and contain privileged or copyright information. By executing this application or by entering your information into this page, you consent to Mastercard and/or its designated affiliate or third party processing data relating to you for providing insurance services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to you. You further consent to Mastercard making such information available to third parties including but not limited to the insurer, those who provide products or services to the insurer or any of the insurer's affiliates or group of companies, and regulatory authorities, within and outside your country of domicile. American International Group, Inc. or its subsidiaries or affiliates accepts no responsibility either jointly or severally, for any loss or damage arising in any way from the transmission of your information.

To provide notification of your claim in Local Policy Language, please refer to the policy Terms and Conditions to verify the contact details or contact your Issuing Bank for further information.

Enter Your Card Number

To begin reporting your claim or continue with your previously saved claim, please enter the card number involved.

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Mastercard® is neither a licensed insurer nor a licensed insurance intermediary, and does not sell, solicit, nor provide advice on insurance products. Any insurance claim filed pursuant to your Mastercard sponsored insurance program on this website will be evaluated by American International Group, Inc. (AIG) or their authorized representative and, if accepted, will be paid by AIG.