Data We Collect
Sedgwick collects information through the Site on behalf of AIG related to certain insurance products offered by AIG through Mastercard International Incorporated. Information collected may include without limitation personally identifiable information such as name, address, telephone number, e-mail address, social security number, account number and information related to medical history or treatment. Providing your personal information is optional however failure to provide the information requested may result in a delay in the processing of your claim/request.
Use and Disclosure of Personal Information
Sedgwick, the data processor, discloses information collected through this Site to AIG, the data controller.
The information collected through the Site is used by AIG to process and administer claims for insurance products offered by AIG through Mastercard International Incorporated. These insurance products may include:
- Travel Inconveniences and Medical
- Rental Collision and Loss Damage Waiver
- Purchase Protection
- ATM Robbery
- Mobile Phone Protection
- Travel Insurance
- Extended Warranty
Mastercard is neither a licensed insurer nor a licensed insurance intermediary, and does not sell, solicit, nor provide advice on insurance products. Any insurance claim filed pursuant to your Mastercard sponsored insurance program on this website will be evaluated by AIG or their authorized local representative and, if accepted, will be paid by AIG.
If personal information you have submitted through the Site is no longer accurate, current, or complete, and you wish to update it, please send an e-mail to:
We restrict access to personal information collected about you through the Site to individuals who need to know that information to provide services to you or in the course of conducting our normal business operations. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the Site.
Transfer of Data to the United States
If you are visiting our Site from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services, you understand and consent that your information may be transferred to our facilities and those third parties with whom we share it as described in this Statement.
Acknowledgement and Consent
Please feel free to contact Sedgwick with any comments, questions or suggestions you might have regarding the Site or information practices described in this Statement. You may send us an e-mail at firstname.lastname@example.org
For questions relating to the administration of your claim you may contact AIG at:
|Bahrain - 8000 6604 (toll free)||MEA.Mastercard@aig.com|
|Egypt - 0800009473 (toll free)||MEA.Mastercard@aig.com|
|Jordan - 962 65 623 3000||MEA.Mastercard@aig.com|
|Kenya - 0800722760 (toll free) or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Kuwait - 971 4 509 6103 (UAE)||MEA.Mastercard@aig.com|
|Lebanon - 961 1 788 134||MEA.Mastercard@aig.com|
|Mauritius - 00 230 207 3500 or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Morocco - 212-5-22957696||MEA.Mastercard@aig.com|
|Nigeria - 234 812 824 8815 or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Oman - 800 77174 (toll free)||MEA.Mastercard@aig.com|
|Pakistan - 92 21 3241 6022 to 26 Ext. 232 & 370 & 224||MEA.Mastercard@aig.com|
|Qatar - 974 4 496 7441||MEA.Mastercard@aig.com|
|South Africa - 2711 547 2066 or 0800991730 (toll free)||MEA.Mastercard@aig.com|
|Tanzania - 255 22 213 8058 or 2711 547 2066 (South Africa)||MEA.Mastercard@aig.com|
|Tunisia - 216 71 18 40 00||MEA.Mastercard@aig.com|
|UAE - 971 4 509 6103 or 800035704308 (toll free)||MEA.Mastercard@aig.com|