Privacy Notice

In this Website Privacy Policy we, Sedgwick Claims Management Services, Inc. ("Sedgwick", "we" or "us") (the data processor), provide information about how we collect, use and transfer personal information from you on behalf of American International Group, Inc. (AIG) for its subsidiaries, affiliates, and third party providers (the data controller), through the website (URL), (the "Site").  We may update this Statement from time to time, so please check this Statement periodically for changes. The most recent version of the privacy policy is reflected by the version date located at the bottom of this privacy policy.

Data We Collect

Sedgwick collects information through the Site on behalf of AIG related to certain insurance products offered by AIG through Mastercard International Incorporated. Information collected may include without limitation personally identifiable information such as name, address, telephone number, e-mail address, social security number, account number and information related to medical history or treatment. Providing your personal information is optional however failure to provide the information requested may result in a delay in the processing of your claim/request.

Use of Cookies

When you visit the Site, we may also passively track information on your computer and Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access the Site, the Internet address of websites from which you link to our Site, the computer technology you are using and your movements and preferences on our Site. We use technology that many other websites employ, including, without limitation, "cookies" or small data files stored on your computer's hard drive, to collect such information. In some instances, we also use cookies to collect information in connection with future visits from that website, to recognize you as a previous visitor, or to track your activity on our Site. You do not need to have cookies turned on to visit our Site. You can refuse cookies by turning them off on your browser. If you want to access webpages that require registration, however, you need to accept a mandatory session cookie, which you can delete after you leave the Site.

Use and Disclosure of Personal Information

Sedgwick, the data processor, discloses information collected through this Site to AIG, the data controller.

The information collected through the Site is used by AIG to process and administer claims for insurance products offered by AIG through Mastercard International Incorporated. These insurance products may include:

  • Fraud Protection
  • Travel Inconveniences and Medical
  • Rental Collision and Loss Damage Waiver
  • Purchase Protection
  • ATM Robbery
  • Travel Insurance

Mastercard is neither a licensed insurer nor a licensed insurance intermediary, and does not sell, solicit, nor provide advice on insurance products. Any insurance claim filed pursuant to your Mastercard sponsored insurance program on this website will be evaluated by AIG or their authorized local representative and, if accepted, will be paid by AIG.

Access

If personal information you have submitted through the Site is no longer accurate, current, or complete, and you wish to update it, please send an e-mail to:

Security

We restrict access to personal information collected about you through the Site to individuals who need to know that information to provide services to you or in the course of conducting our normal business operations. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the Site.

Transfer of Data to the United States

If you are visiting our Site from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy.  By using our services, you understand and consent that your information may be transferred to our facilities and those third parties with whom we share it as described in this Statement.

Acknowledgement and Consent

By accessing or using the website, or any portion thereof, you acknowledge that you have read and understand and consent to the terms of this privacy policy. The information on this Site and any file/files transmitted with it are confidential and contain privileged or copyright information. By executing this application or by entering your information into this Site, you consent to American International Group, Inc. and/or its designated affiliate or third party processing data relating to you for providing insurance services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to you. You further consent to your data being processed by the insurer, the service provider hosting and providing this platform, those who provide products or services to the insurer or any of the insurer’s affiliates or group of companies, and regulatory authorities, within and outside your country of domicile. American International Group, Inc. or its subsidiaries or affiliates accepts no responsibility, either jointly or severally, for any loss or damage arising in any way from the transmission of your information to American International Group, Inc.  Sedgwick Claims Management Services, Inc. accepts no responsibility, either jointly or severally, for any loss or damage arising in any way from the transmission of your information  to Sedgwick Claims Management Services, Inc., including but not limited to (i) failure of your information to be received by this Site due to technical problems, telephone service problems, human error, malware or traffic congestion on the internet or at any website, (ii) communications line, hardware and/or software failures; (iii) any error, omission, interruption, malicious code, defect or delay in operation or transmission over the internet, (iv) any content, software, hardware, or code provided, manufactured, developed or created by a third party; (v) transmissions that are late, lost, stolen, damaged, illegible, and/or unintelligible (or any combination thereof).  American International Group, Inc., and not Sedgwick Claims Management Services, Inc., will bear full responsibility for the processing, storage and protection of your information once it has been transmitted by Sedgwick Claims Management Services, Inc. to American International Group, Inc.

Contact Us

Please feel free to contact Sedgwick with any comments, questions or suggestions you might have regarding the Site or information practices described in this Statement. You may send us an e-mail at mcresponse@ufac-claims.com

For questions relating to the administration of your claim you may contact AIG at:

Bahrain -   8000 6604 (toll free) MEA.Mastercard@aig.com
Egypt -   0800009473 (toll free) MEA.Mastercard@aig.com
Jordan -   962 65 623 3000 MEA.Mastercard@aig.com
Kenya -   0800722760 (toll free)  or  2711 547 2066 (South Africa) satravelclaims@aig.com or MEA.Mastercard@aig.com
Kuwait -   971 4 509 6103 (UAE) MEA.Mastercard@aig.com
Lebanon -   961 1 788 134 MEA.Mastercard@aig.com
Mauritius -   00 230 207 3500  or  2711 547 2066 (South Africa) satravelclaims@aig.com or MEA.Mastercard@aig.com
Morocco -   212-5-22957696 MEA.Mastercard@aig.com
Nigeria -   234 812 824 8815  or  2711 547 2066 (South Africa) satravelclaims@aig.com or MEA.Mastercard@aig.com
Oman -   800 77174 (toll free) MEA.Mastercard@aig.com
Pakistan -   92 21 35205444 MEA.Mastercard@aig.com
Qatar -   974 4 496 7441 MEA.Mastercard@aig.com
South Africa -   2711 547 2066  or  0800991730 (toll free) satravelclaims@aig.com
Tanzania -   255 22 213 8058  or  2711 547 2066 (South Africa) satravelclaims@aig.com or MEA.Mastercard@aig.com
Tunisia -   216 71 18 40 00 MEA.Mastercard@aig.com
UAE -   971 4 509 6103  or  800035704308 (toll free) MEA.Mastercard@aig.com